Refund policy.

1. 14-day delivery guarantee

Every Podio CRM build we commit to is guaranteed to be delivered in 14 days from project kickoff. If we fail to deliver a working build within 14 days, you are eligible for a full refund of the build fee. This guarantee does not apply to custom enterprise scopes that we have explicitly quoted with longer timelines.

2. Eligibility for refunds

• Failure to deliver per the 14-day guarantee (above)
• Material defects in delivery that we cannot resolve within 7 days of report
• Engagement cancellation by us before work begins (full refund of any deposits)

3. What is non-refundable

• Work already completed and delivered
• Hourly VA services already performed
• Skip-tracing records already delivered
• Bulk SMS campaigns already sent
• Third-party platform fees (Podio, smrtphone.io, DocuSign, SMS providers, etc.)

4. How to request a refund

Email info@dracoautomation.com with your business name, the project, and the reason for your request. We'll review the request within 3 business days and confirm next steps.

5. Processing time

Approved refunds are processed to the original payment method within 7 – 10 business days. Bank or card processor delays may add additional time.

6. Disputes

If you disagree with a refund decision, please respond to our email and we'll work to resolve the issue. We've never had to issue a refund under the 14-day guarantee — and we're committed to keeping it that way.

7. Contact

Refund questions? Email info@dracoautomation.com.