Refund policy.

1. On-time delivery guarantee

Every build is quoted with a delivery date in writing before any work begins, and that date is the one we guarantee. If we do not hand you a working build by it, you are eligible for a full refund of the build fee.

The date depends on the work, not on a single rule. Real estate CRM builds ship in 14 days. Home services and insurance run two to four weeks, med spas and recruiting three to five, law firms and logistics three to six, and telehealth four to ten because clinical and compliance review is part of the schedule. Agency product work runs two to twelve depending on what is being built. Whatever is on your quote is what we are held to.

A build counts as delivered when it is live on your own account, doing what the agreed scope says it does, and handed over with your training sessions booked.

2. What the guarantee does not cover

The clock is ours to beat, but it only runs on work we control. The delivery date pauses while we are waiting on something from your side or from a third party, and we will tell you in writing when that happens.

• Access we have asked for and not yet received — accounts, domains, phone systems, existing data
• Content, assets or sign-off we are waiting on from your team
• Third-party review cycles outside our control, such as A2P 10DLC carrier registration, app store review, or a counterparty signing a BAA
• Scope added or changed after the quote was agreed, which is re-quoted with its own date

3. Eligibility for refunds

• Failure to deliver by the date on your quote (section 1)
• Material defects in delivery that we cannot resolve within 7 days of report
• Engagement cancellation by us before work begins (full refund of any deposits)

4. What is non-refundable

• Work already completed and delivered
• Bulk SMS campaigns already sent
• Third-party platform, hosting and licence fees (Podio, AWS, Vercel, Stripe, Twilio, DocuSign, SMS providers and similar), which are billed by those providers and not by us

5. How to request a refund

Email info@dracoautomation.com with your business name, the project, and the reason for your request. We'll review the request within 3 business days and confirm next steps.

6. Processing time

Approved refunds are processed to the original payment method within 7 – 10 business days. Bank or card processor delays may add additional time.

7. Disputes

If you disagree with a refund decision, please respond to our email and we'll work to resolve the issue. We have not had to issue a refund under the delivery guarantee, and we intend to keep it that way.

8. Contact

Refund questions? Email info@dracoautomation.com.